Sticks and Stones – Am I listening or am I making it personal?

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Sticks and Stones – Am I listening or am I making it personal?

$19.99

  • What percentage of communication are words vs. non-verbal body language?
  • Processing information – Perceptions and Interpretations
  • Formulating responses vs. actively listening
  • 3 Different levels of listening
  • Powerful Communication Tool – Acknowledging and Validating
  • What if nothing was personal?
  • The THINK Process
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